1. Agreement
By downloading, installing, accessing, or using K-AI software, creating a K-AI Cloud account, subscribing to a paid plan, or linking a device to K-AI Cloud, you agree to these Terms of Service (“Terms”) and our Privacy Policy.
If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes the organization.
If you do not agree, do not use the Services.
2. The Services
K-AI software is a local-first AI workspace (chat, agents, documents, email, notes, and related features) that you may run on your own hardware under the applicable open-source license for the software.
K-AI Cloud is an optional hosted service that may include account authentication, multi-device sync, extension marketplace hosting, usage metering, included AI credits, cloud browser sessions, and billing.
Features may change over time. We may add, modify, or discontinue features with reasonable notice where practicable.
3. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a binding contract. You may not use the Services if you are barred under applicable law or if we have suspended or terminated your account.
4. Accounts and security
- You are responsible for maintaining the confidentiality of your credentials and for activity under your account.
- Provide accurate account information and keep it up to date.
- Notify us promptly at team@getk-ai.com if you suspect unauthorized access.
- Device linking requires an active K-AI Cloud subscription where stated in product documentation.
5. Acceptable use
You agree not to misuse the Services. Prohibited conduct includes, without limitation:
- Violating applicable law or third-party rights.
- Uploading or generating unlawful, infringing, harassing, deceptive, or malicious content.
- Attempting to gain unauthorized access to systems, accounts, or data.
- Interfering with or disrupting the Services or their infrastructure.
- Circumventing usage limits, entitlements, or security measures.
- Using the Services to send spam or unsolicited communications.
- Directing the agent to sign in to, or act in, an account you are not authorized to use, or to impersonate someone else.
- Reverse engineering hosted K-AI Cloud components except where permitted by law despite this restriction.
We may investigate violations and suspend or terminate access to protect users and the platform.
6. Subscriptions, billing, and refunds
Paid K-AI Cloud plans are billed on a recurring basis through Stripe unless otherwise stated at checkout.
- Prices and plans are shown on our pricing page and at checkout. Taxes may apply.
- Auto-renewal — subscriptions renew automatically until canceled through the billing portal or by contacting support.
- Included credits and quotas — plan allowances (AI credits, cloud browser minutes, etc.) reset according to the billing period described in product documentation and do not roll over unless we explicitly state otherwise.
- Cancellation — you may cancel at any time; access continues through the end of the current paid period unless otherwise required by law.
- Right of withdrawal (EU and UK consumers) — you may withdraw from a new subscription within 14 days of buying it, without giving a reason, by emailing team@getk-ai.com or cancelling in Manage billing and telling us you are withdrawing. If you asked us at checkout to start K-AI Cloud straight away, we refund what you paid minus a share for the days you had the service. We refund within 14 days of hearing from you, to the payment method you used.
- Refunds — except where required by law (including the right of withdrawal above) or explicitly offered by us, fees are non-refundable.
- Price changes — we will email you at least 30 days before a new price applies to your plan. If you do not agree, cancel before it takes effect and you will not be charged the new price.
7. Third-party services
The Services may integrate with or route data to third parties (AI model providers, email providers, Google APIs, Stripe, extensions, and others). Your use of those integrations is subject to their terms and policies. We are not responsible for third-party services you enable.
8. AI output and professional advice
AI-generated output may be inaccurate, incomplete, or inappropriate. You are responsible for reviewing output before relying on it or acting on it.
The Services do not provide legal, medical, financial, or other professional advice. Do not use the Services as a substitute for professional judgment or human review where accuracy matters.
Models. We test K-AI with the default models offered in K-AI Cloud. If you choose another model, run a local model, or connect your own API key, the agent may follow instructions and recognise when to ask less reliably, and you accept that difference.
9. Agent actions
K-AI includes an agent that can act for you: it can browse websites, sign in to accounts, fill and submit forms, send messages, make purchases, and change settings, on your devices, in a virtual computer, or in a cloud browser session.
- You direct it. The agent acts on your instructions and within the settings you choose, including What Kai watches, which can let it act on incoming mail and other events without a new instruction from you each time. You authorize it to access the accounts, credentials, Wallet items, and inbox contents (such as sign-in codes) you make available to it, and to use them on your behalf.
- Its actions are yours. Anything the agent does on your instructions or under your settings is done on your behalf, and you are responsible for it as if you had done it yourself, including payments, messages, submissions, and account changes, and their consequences.
- Approvals. By default the agent asks before it spends money, sends a message as you, deletes something, or changes an account. In What Kai watches you choose, for each kind of mail listed there, whether it handles it on its own, asks first, or ignores it. If you approve an action, or change a setting so it no longer asks, you accept responsibility for the actions that follow.
- Supervision. K-AI is in beta: watch the agent while it works. You can take over or stop it at any time. Check what it reports, especially confirmations, payments, and anything with a deadline. Do not rely on it alone for legal filings, immigration or tax matters, medical decisions, or moving money where a mistake would be costly.
- Other sites' rules. Some websites and services prohibit or limit automated access. You are responsible for following the terms of the sites and services you use the agent with. A site may restrict or close your account there because of automated use; we are not responsible for that.
- Mistakes. The agent can misread a page, choose the wrong option, or fail partway through a task. To the extent permitted by law, we are not responsible for the outcome of actions the agent takes on your instructions or under your settings, and Sections 14, 15, and 16 apply to them.
10. Your content
You retain ownership of content you submit, sync, or store through the Services, subject to the rights you grant below.
You grant Kai Shade a limited license to host, process, transmit, and display your content solely to operate, secure, and improve the Services as you configure them (including sync, cloud agents, and backups). This license ends when your cloud-stored content is deleted, except for residual copies in backups for a limited retention period.
You represent that you have the rights necessary to submit your content and that it does not violate these Terms.
11. Software license
K-AI software is provided under the Apache License 2.0 (or other license notices shipped with the software). These Terms govern the Services and hosted features; they do not replace the software license for source code you receive under Apache 2.0.
12. Intellectual property
Kai Shade and its licensors own the Services, trademarks (including K-AI), logos, and site content, except for open-source components and your content. No rights are granted except as expressly stated.
13. Termination
You may stop using the Services at any time. You may delete your K-AI Cloud account through in-app settings where available.
We may suspend or terminate access if you breach these Terms, if required by law, or to protect the Services or other users. Upon termination, your right to use the affected Services ends. Provisions that by nature should survive (including disclaimers, limitations of liability, and dispute terms) will survive.
14. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, KAI SHADE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Services will be uninterrupted, error-free, or secure, or that AI output will be accurate or reliable, or that the agent will complete a task correctly, completely, or on time.
15. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KAI SHADE AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO THE SERVICES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR K-AI CLOUD IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US $100.
These limits apply to claims about actions the agent takes on your instructions or under your settings, whatever the legal theory.
If you are a consumer in the European Union or the United Kingdom, the amount cap above does not apply to you. We are responsible for loss you suffer that was a foreseeable result of our breaking these Terms or failing to use reasonable care and skill, and not for loss that was not foreseeable or that was caused by your own instructions, settings, or approvals.
Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud or, where the law requires, for gross negligence, willful misconduct, or death or personal injury. Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.
16. Indemnification
You will defend, indemnify, and hold harmless Kai Shade from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your content, your use of the Services, actions the agent takes on your instructions or under your settings, your integrations, your breach of a third party's terms, or your violation of these Terms or applicable law.
17. Governing law and disputes
These Terms are governed by the laws of Spain. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in the courts where you live. If you are using the Services for business, the courts of Spain have exclusive jurisdiction.
Before filing a claim, you agree to contact us at team@getk-ai.com to attempt informal resolution.
18. Changes
We may modify these Terms from time to time. We will post the updated Terms on this page and update the effective date. Material changes may be communicated by email or in-product notice. Continued use after changes become effective constitutes acceptance.
19. Contact
Kai Shade
Email: team@getk-ai.com
Website: getk-ai.com
See also our Privacy Policy.